VEELA | Health & Beauty — Last updated: October 28, 2026
This policy explains how VEELA collects, uses, and protects your personal data when you use veelabeauty.com or the VEELA app, or contact us via WhatsApp and social media. We are committed to protecting your privacy and handling your data in accordance with Egyptian Personal Data Protection Law No. 151 of 2020.
Information You Provide
Name, phone number, and email address.
Delivery address, governorate, and area.
Order details, purchase history, and return requests.
Content of your messages to us on WhatsApp, Messenger, or Instagram.
Your responses to surveys or competitions, if you participate.
Automatically Collected Data
Device and browser type, IP address, and pages you visit, through cookies and analytics tools.
Payment Data
Bank card data is processed through secure, approved payment gateways, and VEELA does not store your complete card details on its systems [CONFIRM: payment gateway name and confirmation that card details are not stored].
To fulfill and deliver your orders and communicate with you about them.
To process return, exchange, and refund requests.
To respond to your inquiries and complaints.
To manage the Beauty Points program and your special offers.
To improve the website, app, products, and services.
To send offers and new products that may interest you via email, SMS, or WhatsApp. You can unsubscribe at any time (see Section 6).
To show ads relevant to your interests on social media platforms and search engines.
To protect the store and customers from fraud and comply with legal requirements.
We do not sell or rent your personal data to any party. We share only the information necessary with the following parties to provide services to you:
Shipping and delivery companies: your name, phone number, and address to deliver your order [CONFIRM: names of shipping companies].
Payment gateways, installment providers, and e-wallets: to complete payments and refunds [CONFIRM: provider names].
Analytics and advertising tools: such as Meta (Facebook and Instagram) and Google, to measure website and advertising performance [CONFIRM: tools actually installed on the website].
Government or judicial authorities: where legally required.
We require these parties to use the data only for the specified purpose and protect it appropriately.
Cookies are small files stored on your device when you visit the website. We use them for:
Website operation: such as saving shopping cart contents and login details.
Analytics: to identify the most visited pages and improve the website.
Advertising: such as Meta Pixel, to display relevant ads and measure their results.
Cookies do not allow us to access your device or any information you have not chosen to share with us. You can reject or delete cookies through your browser settings, but this may affect some website functions, such as the shopping cart.
We apply appropriate technical and administrative measures to protect your data against unauthorized access, use, or disclosure, including encrypting website connections (HTTPS) and restricting access to employees who need the data to perform their duties.
You can stop marketing messages at any time by:
Clicking the "Unsubscribe" link in any email from us.
Sending "Stop" via WhatsApp to +20 10 24248767.
We may still contact you regarding your existing orders.
You have the right at any time to:
Find out what data we hold about you and obtain a copy.
Correct or update inaccurate information.
Request deletion of your data unless we are legally required to retain it (such as invoice records).
Withdraw your consent to the use of your data for marketing.
To exercise these rights, contact us through the channels in Section 10. We will respond to your request within [CONFIRM: proposed 14 days].
We retain your data while you use your account and for as long as necessary to fulfill your orders and comply with legal and accounting requirements [CONFIRM: retention period after account closure], after which we delete or anonymize it.
Our services are intended for adults, and we do not knowingly collect personal data from individuals under 18.
For any inquiry or request regarding your personal data:
WhatsApp: +20 10 24248767
Email: info@veelabeauty.com
Website: veelabeauty.com
Business hours: Sunday to Thursday, 10:00 AM to 6:00 PM (closed Friday and Saturday).
We may update this policy from time to time and will publish the updated version on this page with the last-updated date. For material changes, we will notify you through the website or by email.
