These Terms govern the use of the VEELA Beauty website and purchases made through it. Please read them together with the Privacy Policy and the Returns, Exchanges & Refunds Policy published on the website. Nothing in these Terms limits consumer rights under applicable Egyptian law.
Please use the website lawfully and provide accurate information when creating an account or placing an order. You must not use the website in a way that disrupts its operation or infringes others' rights.
You may be asked to provide accurate contact and delivery details to complete an order. You are responsible for keeping your account credentials confidential and notifying customer service of suspected unauthorized use. Personal data is processed under our Privacy Policy.
We aim to display product descriptions, images, prices, and availability clearly. Colors shown on screens may vary slightly by device settings. Fulfillment depends on actual availability; we will contact customers if an issue affects their order.
Please review items, quantities, and delivery information before placing an order. An order-receipt confirmation acknowledges receipt of the order details and does not necessarily guarantee that every item is available or that delivery has been completed. If an order cannot be fulfilled, we will contact the customer to explain available options in accordance with the law.
Prices and promotions are displayed on the website at the time of purchase. Discounts are subject to the published terms of each offer. Technical or typographical errors do not override customers' statutory rights. Material changes affecting an existing order will be explained before fulfillment.
Available payment methods are displayed at checkout. Electronic payments are subject to the relevant payment providers' procedures, and payment data is handled under our Privacy Policy. Our Returns, Exchanges & Refunds Policy explains refunds according to the payment method used, including cash on delivery, bank cards, e-wallets and installment services where applicable.
Shipping fees and estimated delivery times, where available, are shown at checkout. Estimated dates are not unconditional guarantees; delays are handled in accordance with applicable law.
Cancellation, return, exchange, and refund requests are governed by VEELA's published policy and customers' statutory rights. Customers may request a return without giving a reason within 14 days of receipt, subject to legal exceptions. For defective, nonconforming, damaged, incorrect, or missing products, please contact customer service within 3 days of receipt, without prejudice to statutory consumer rights. Requests are reviewed under the procedures set out in our Returns, Exchanges & Refunds Policy.
Text, designs, images, and trademarks displayed on the website belong to their respective rights holders. Website content may not be copied or reused commercially without the rights holder's permission, except as permitted by law.
The website may include links to or services provided by third parties, including payment or delivery providers. Their own terms and policies may apply, without limiting VEELA's legal obligations to customers.
We take reasonable care to operate the website and provide accurate information, although technical faults or temporary interruptions may occur. Nothing in these Terms excludes liability that cannot lawfully be excluded or limits consumer rights protected by Egyptian law.
These Terms may be updated when necessary, and the updated version will be published on the website. Applicable Egyptian law governs these Terms, and mandatory legal provisions prevail in the event of conflict.
For questions about these Terms or orders, contact VEELA via WhatsApp at +20 10 24248767 or email info@veelabeauty.com. Website: veelabeauty.com. Customer service hours: Sunday to Thursday, 10:00 AM–6:00 PM; closed Friday and Saturday.
